Accounts Receivables Agent

Air Liquide • Edmonton, AB

5d • Hybrid

About The Position

We are committed to building a diverse and inclusive workplace that embraces the unique perspectives of our employees, our customers, patients, community stakeholders, and cultures across the world. We believe that a variety of backgrounds makes our team stronger and more innovative. At Air Liquide, we RESPECT, HONOR and VALUE diversity. Airliquide is hiring an Accounts Receivable Agent in Edmonton, AB. This position requires the first 90 days to be worked in the office; a hybrid work arrangement may be possible after successful training. Please note that these terms may be subject to change. Great Opportunity to work for a large collections team! As an Accounts Receivable Agent, you will be a key member of our finance team, playing an essential role in supporting the financial health of Air Liquide Canada’s organization while promoting ALC’s safety and quality objectives. In this role, you will support Sales and Customer Service teams by providing effective credit and collection services, maintaining strong customer relationships, and ensuring timely and accurate collection of outstanding payments. The position requires a proactive approach to collections, strong customer service and dispute resolution skills, and the ability to effectively manage a portfolio of customer accounts in a fast-paced environment.

Requirements

• High school diploma or equivalent; post-secondary education in finance, accounting, administration, or a related field is considered an asset.
• 3 years of experience in accounts receivable, collections, or a related finance function, preferably within a corporate environment.
• Strong understanding of basic accounting principles and accounts receivable practices.
• Excellent customer service, communication, negotiation, and interpersonal skills.
• Strong organizational and time management skills with the ability to manage multiple priorities effectively.
• Detail-oriented with strong problem-solving and analytical abilities.

Nice To Haves

• Proven success managing an accounts receivable portfolio and achieving collection targets.
• Commercial collections experience.
• Experience working with ERP systems such as SAP or Oracle.
• Proficiency with Google Suite and Microsoft Excel.
• Ability to work independently and collaboratively within fast-paced environments.
• Professional, proactive, and customer-focused approach.
• Bilingualism in French and English is considered an asset.

Responsibilities

• Manage daily collection activities for an assigned portfolio of customer accounts, prioritizing efforts to maximize collection results through proactive communication via phone, email, and other channels.
• Monitor account balances, identify overdue accounts, and follow up on outstanding, unapplied, or unidentified receivables to ensure timely payment.
• Lead customer dispute resolution processes by collaborating with Sales and other internal departments to resolve billing errors, pricing discrepancies, invoice issues, and payment-related inquiries while maintaining excellent customer service.
• Identify significant credit risks and potential account issues, escalating concerns to the Accounts Receivable Supervisor and Sales Team as required.
• Maintain positive and professional customer relationships during collection efforts while supporting long-term customer satisfaction and loyalty.
• Implement corrective and preventive measures to effectively address customer concerns and improve collection processes.
• Accurately document and maintain up-to-date records of all collection activities, customer communications, and follow-up actions.
• Collaborate closely with internal teams to support collection objectives and contribute to continuous process improvement initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED