Account Supervisor

Situation Group • New York, NY

1d • Hybrid

About The Position

Situation, a full-service agency building passionate communities for live experience-based clients like WICKED on Broadway, Empire State Building, and The Metropolitan Opera, seeks an Account Supervisor to lead the day-to-day success of clients in the Arts & Culture and Experiential Entertainment verticals. This role will report to the Account Group Director and will head operations of a client portfolio by deeply understanding their business and sales goals while building strong, collaborative relationships with client and internal teams. The selected candidate will demonstrate a deep knowledge of the cultural landscape and interest in the work of the clients in their portfolio; have a strong understanding of media strategy (especially digital media), and impeccable communication skills with both internal and external teams.

Requirements

• Minimum 3-4 years of marketing or client services experience within a nonprofit arts organization, or agency environment
• Superior attention to detail and time management skills
• Strong communication and collaboration skills
• Understanding of and eagerness to learn about the digital space and developing technologies
• Working knowledge of digital and traditional media, including paid social, search, programmatic, email, OOH, print, audio & broadcast
• Passion for Live Entertainment, Experiences, and the Arts
• Positive attitude and collaborative mindset
• Ability to be flexible when priorities change
• Ability to balance and prioritize a high workload

Responsibilities

• Act as the marketing director for each client, identifying needs and recommending proactive solutions where services can provide value.
• Own client and internal communications, engaging with internal teams to ensure exceptional service delivery.
• Oversee budget management by creating detailed budget breakdowns and providing accurate revenue updates through biweekly pacing reports and ensuring payment of media invoices before media runs.
• Manage day-to-day account operations autonomously, escalating decisions and issues to senior leadership as needed.
• Identify opportunities to enhance marketing plans and expand service offerings within the client portfolio.
• Demonstrate leadership in all interactions, actively contributing to cross-agency meetings and work shares while fostering collaboration with junior staff.

Benefits

• Health care plan (medical, dental and vision)
• Retirement plan with employer match
• Life and disability insurance
• Generous paid time off package that includes vacation, sick, “life happens” days, birthdays, summer Fridays and public holidays
• Paid family leave
• Cold brew coffee, snacks and fresh fruit
• Wellness resources
• Special access to New York City’s arts and entertainment scene

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed