Account Service Representative IV

About the position

The Account Service Representative IV is responsible for managing the full lifecycle of new business processing and account servicing across multiple system platforms. This role requires proficiency in delivering exceptional customer service and ensuring seamless interactions with insureds, agents, accounts, and internal departments. The ASR will proactively manage and process premium and/or claims bordereaux files, while tracking detailed process results and identifying and resolving outstanding balances or errors. Additionally, the ASR will perform monthly and inception-to-date account reconciliations. This role ensures the efficient and accurate handling of claims and premiums, collaborating with various departments, and maintaining a high level of service excellence in a fast-paced, high-volume production environment.

Responsibilities

• Review and Analyze Error Reports: Ensure alignment with underwriting guidelines and identify discrepancies.
• Adjust Coverage and Eligibility: Modify coverage details and maintain policy accuracy.
• Endorsements and Coverage Denials: Process endorsements and deny coverage as needed.
• Effective Communication: Engage proactively with agents, accounts, and customers to resolve issues.
• Premium Calculation and Verification: Calculate premiums and validate correct rates.
• Reconciliation of Business Records: Reconcile business records with reports and payments.
• Audit Remittance Reports: Verify accuracy of remittance reports and rectify discrepancies.
• Monetary Tracking and Collections: Maintain records of outstanding balances and ensure timely collections.
• Maintain Accuracy and Production Standards: Adhere to established standards for business processing.
• Monitor and Respond to Group Email Folders: Address requests and inquiries promptly within SLA timeframes.
• Aged Accounts Receivable: Maintain a list of aged accounts, monitor, and ensure timely collections.
• Accounts Receivable Validation: Ensure accurate receivable balances by reviewing records and resolving discrepancies.
• Client Reporting Management: Oversee tasks like settlements, reconciliations, data extraction, journal entries, and financial research.
• Client Communication: Provide clear updates on reporting, process changes, and data queries to clients.
• Other duties as assigned.

Requirements

• Associate's or Bachelor's degree in Business, Finance, Accounting, or a related field preferred.
• Minimum of 3-5 years of experience in a similar role, preferably within the insurance, finance, or business operations sector.
• Proven experience with account management, accounts receivable, and premium and/or claims processing.
• Demonstrated ability to work in a fast-paced, high-volume environment with attention to detail.
• Proficient in Microsoft Office Suite, particularly Excel, with strong data analysis and reporting skills.
• Experience with financial software, ERP systems, or insurance platforms (such as Oracle, or similar) is preferred.
• Ability to quickly learn new systems and processes as needed.
• Exceptional verbal and written communication skills, with the ability to explain complex issues clearly and professionally to clients, agents, and internal teams.
• Strong interpersonal skills with a customer-focused attitude and a demonstrated ability to build and maintain relationships.
• Strong analytical skills, with the ability to reconcile accounts, identify discrepancies, and propose solutions.
• Ability to prioritize tasks and manage multiple responsibilities while maintaining accuracy.
• Excellent organizational skills with the ability to manage multiple priorities and meet deadlines in a production-driven environment.
• Experience with tracking and managing accounts receivable, aged balances, and client settlements.
• High level of accuracy and attention to detail, particularly when reviewing financial data, processing payments, and generating reports.
• A proven track record of providing professional, high-quality customer service, with a focus on problem-solving and relationship-building.
• Familiarity with industry best practices, particularly in relation to insurance, financial reporting, and billing processes.

Nice-to-haves

• Familiarity with other data analytics tools (e.g., Power BI, Tableau) for processing and analyzing large datasets.
• Intermediate to advanced skills in using Excel, including the use of pivot tables, VLOOKUP, and advanced formulas for data analysis and reporting.

Benefits

• Full benefit package including medical, dental, life, vision, company paid short/long term disability, 401(k), tuition assistance and more.