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Atos - Plano, TX
posted 28 days ago
The Account Service Manager role supports Service Delivery management and Sub-tower Management and acts as an interface between the Account Service Team and the Service Delivery Team. This position works with the Service Delivery Manager (SDM) to gain an understanding of the client, the contract, the business context, and the priority of the account. The role supports new service or new account readiness review escalations and orchestrates end-to-end services for the service line, and for all other service lines as needed to deliver service. As a member of the Account Service Team, the single interface to the SDM for the service line, the Account Service Manager ensures that the critical operating tasks are successfully managed along the contract lifecycle through the implementation of the relevant policies and standards in compliance with security policies. The role also creates strong cooperation with SMC to ensure that the customer is operating using standard methods and tools whenever applicable, requesting SDM support when a change is customer requested/required. Additionally, the Account Service Manager is responsible for creating or validating the solution part of limited upselling proposals, ensuring up-to-date Service and internal Purchase Orders, attending service reviews, and managing account operations, service processes usage, capacity planning, and business backlog within the Tower.