Account Service Manager

$64,880 - $116,784/Yr

Elevance Health - Denver, CO

Full-time - Mid Level

Denver, CO

11-50 employees

Insurance Carriers and Related Activities

About the position

The Account Service Manager is responsible for providing advanced customer service representation and strategic planning for large accounts. This role involves managing the administration of contractual requirements, overseeing the implementation process for new and renewal accounts, and maintaining ongoing relationships with clients to ensure service delivery meets expectations.

Responsibilities

• Provides strategic planning and account management for large accounts.
• Directs and manages the administration of contractual requirements and obligations.
• Manages the new and renewal implementation process for accounts.
• Interfaces with operations to ensure smooth delivery of services.
• Maintains ongoing account relationships at multiple levels throughout the customers' organizations.
• Makes recommendations for improvements to meet customers' expectations.
• Provides both on-site and off-site customer service, including interpreting plan design and resolving inquiries.
• Coordinates open enrollment meetings, renewal processes, and training sessions.
• Makes routine account visits.

Requirements

• Requires a BA/BS degree.
• Minimum of 3 years of experience managing business operations and/or customer relationships.
• Ability to travel to worksite and other locations as necessary.

Nice-to-haves

• Prior PBM, pharmacy retail, or pharmacy account management experience.
• PBM claims experience/processing.
• Proficiency in MS Excel, PowerPoint, and Outlook.
• Medicaid knowledge/experience.

Benefits

• Comprehensive benefits package.
• Incentive and recognition programs.
• Equity stock purchase plan.
• 401k contribution with matching.
• Paid holidays and Paid Time Off.
• Medical, dental, and vision insurance.
• Short and long-term disability benefits.
• Life insurance.
• Wellness programs.
• Financial education resources.