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About the position
The most prestigious lending institutions entrust Zwicker & Associates, P.C. to protect their legal interests throughout the country. Zwicker & Associates P.C. is a national creditor rights law firm whose focus on ethics, compliance, and assertive representation of our clients’ interests makes us the industry leader in debt collection. Founded in 1991, Zwicker represents creditors in a variety of consumer and commercial recovery and litigation efforts. Zwicker is headquartered in Andover, Massachusetts, and maintains office locations throughout the United States. Zwicker & Assoc. is currently seeking Debt Collectors to join our team. Several openings are available. The role provides paid onsite training for four weeks including weekly pay and monthly bonuses. The start date for the role is 3/3/2025. The pay rate is $17.00-$20.00 per hour, depending on relevant experience, with uncapped bonus potential. The office is located at 14055 Riveredge Dr., Suite 400 Tampa, FL 33637 and the role is fully onsite for the first 90 days of employment with potential flexibility after. The schedule is Monday - Friday, no weekends. Business hours run from 8 AM - 7 PM.
Responsibilities
- Establish contact with borrowers to discuss delinquencies and ability/willingness to pay and to identify the appropriate repayment programs/options available to them
- Record accurate and detailed notes; update account status and card member’s information into computer system
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives
- Comply with policies and procedures of Zwicker & Associates, P.C.
- Comply with FDCPA and state consumer protection laws.
Requirements
- Above average administrative and phone skills
- Debt collectors must have strong negotiation skills
- Excellent communication skills
- Well organized, results driven
- Effective decision-making skills
- Strong listening, interpersonal, oral, and written communication skills
- Basic computer skills
- Basic math skills. You will be required to complete a standard math skills assessment. Failure to satisfactorily complete this assessment could result in termination of employment.
Benefits
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid time off
