Account Resolution Specialist

Full-time

Hybrid - Murray, UT

Hospitals

About the position

The Account Resolution Specialist role at Intermountain Health focuses on providing exceptional customer service through effective account handling processes. The position requires strong interpersonal skills to resolve complex issues while maintaining accurate records and ensuring compliance with operational standards. This hybrid position allows for a mix of in-office and remote work after an initial training period.

Responsibilities

• Works with inbound phone calls and walk-in customers in a professional manner.
• Collaborates on follow-up items with the appropriate person/area to ensure customer queries are resolved.
• Analyzes and collects unpaid self-pay balances to ensure accounts are paid in full.
• Assists patients with financial options, including referrals for financial assistance and long-term payment plans.
• Documents discussions with patients by entering detailed notes in the appropriate software.
• Handles patient accounts and updates as needed, including demographic updates and charge corrections.
• Maintains expected productivity and quality standards, working on daily, weekly, and monthly reports.

Requirements

• Four years general customer service experience or two years medical admitting, billing, collection, or insurance experience.
• Demonstrated excellent communication and interpersonal skills.
• Experience managing multiple tasks or priorities.
• Demonstrated typing proficiency.

Nice-to-haves

• Bi-lingual - Spanish speaking.
• Knowledge of medical terminology.
• Versed in CPT/ICD-9 codes.

Benefits

• Comprehensive benefits package covering wellness programs.
• Support for living healthy, happy, secure, connected, and engaged.