Account Representative

Four Hands•Austin, TX

12d•Onsite

About The Position

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home. Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins. Are you ready to elevate your career by building meaningful B2B relationships and becoming a trusted expert in the trade industry? Join our innovative Four Hands Trade Sales Team as an Account Representative, where you'll have the opportunity to make a significant impact. In this role, you'll manage the entire sales cycle, from initial customer contact to long-term account management, all while leveraging your communication skills to drive new business. You'll secure lasting partnerships by providing tailored product education, solutions, and support to our trade customers in a specific territory. If you're passionate about sales and ready to contribute to our dynamic team, we want to hear from you!

Requirements

5+ year of experience in customer service, sales coordination, or a similar role
2+ years of experience in the Furniture industry or graduation from our Customer Onboarding and Revenue Activation team
Experience working efficiently in a fast-paced environment while delivering a polished, personalized experience to high-end customers
Ability to travel to attend a minimum of 4 industry-related trade shows a year for a week at a time for preset dates
Familiarity with CRM tools to track activity and manage pipelines (Salesforce preferred)
Ability to educate clients and drive product-based solutions through a relationship-building approach
Strong written and verbal communication skills with a consultative, customer-focused approach
Strong organizational skills with the ability to manage multiple accounts and priorities at once
Ability to collaborate with cross-functional partners to support sales initiatives and campaigns

Responsibilities

Focus on building B2B relationships and become a trusted specialist to our customers
Manage the full sales cycle from application qualification, customer first touch, onboarding, purchase execution, and account management
Leverage inbound/outbound calls, emails, and other communication channels to drive new business acquisition with potential and existing customers
Secure long-term relationships and serve as a customer contact to our trade customers in your territory with responsibility of education, solution recommendation, and support based on needs
Demonstrate and maintain extensive product knowledge to keep customers apprised of product launches, extensions, and promotions
Maintain lists of prospective customers for use as sales leads, based on information from marketing leads, trade shows, web leads, and other sources
Be a trusted business advisor and use in-depth knowledge of our pricing, lead times, specifications
Partner with Marketing, Sales Operations, and other Sales departments to execute campaigns
Utilize Salesforce CRM to manage and track sales activities, maintaining accurate data for forecasting and reporting
Consistently meet established weekly and monthly sales metrics
Attend a minimum of 4 industry-related trade shows a year for a week at a time with preset dates
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team