Account Manager

$40,000 - $46,000/Yr

Cleannet of NJ - Cranford, NJ

Full-time - Entry Level

Cranford, NJ

About the position

The Account Manager position at CleanNet of NJ involves building and maintaining strong relationships with key clients in the commercial cleaning and disinfecting services sector. The role focuses on ensuring timely delivery of services, collaborating with the sales team to identify growth opportunities, and addressing client requests effectively. This position is essential for driving customer satisfaction and service quality within the organization.

Responsibilities

• Build and maintain strong, long-lasting client relationships with key accounts and customers assigned.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Prepare reports as needed to track service delivery and client satisfaction.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
• Train service providers to improve quality of service.
• Meet and welcome new customers to the system while introducing their service providers.

Requirements

• Solid experience as a Customer Service Representative/Account Manager or relevant role in the janitorial industry.
• Demonstrable ability to communicate, present, and influence key stakeholders at all levels of an organization.
• Proven ability to juggle multiple account management projects while maintaining attention to detail.
• Strong verbal and written communication skills.
• Bachelor's degree preferred.

Nice-to-haves

• Bilingual is preferred.

Benefits

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Paid time off
• Travel reimbursement
• Vision insurance