Account Manager Trainee Jobsite Specialist

About the position

The Account Manager Trainee Jobsite Specialist delivers management services to Strategic Partner customers on their construction projects. This position is responsible for inventory management of tools on hand, that supports development and fulfillment of the VIP and Champion 2020 Sales Strategies for our Strategic Partner Customers. This position primarily works with the customer jobsite personnel (project managers, superintendents, foremen, etc.) and coordinates activities with the jobsite Hilti departments.

Responsibilities

• Manage Jobsite Trailer placement on jobsite, schedule jobsite visits for maintenance, including cleaning, reconciliation, and min/max adjustments of consumables on hand in the designated cages on the job site per service level agreement.
• Perform monthly cycle count of tools on hand via SAP/ON!Track and report results of inventory checks with both customer and relevant Hilti team members.
• Manage tools for repair collection, processing, order entry, shipping, and return to the jobsite per service level agreement.
• Communicate orders to customer Purchasing team, update new or replacement tools in Fleet Inventory, and enroll in ON!Track.
• Check and maintain battery stock in working order, perform cleaning and light repair of tools on the jobsite, and record service in SAP.
• Work closely with Hilti Dedicated Delivery Service or other 3rd party delivery services regarding material movement to and from the jobsite, including material delivery and returns, tool repairs, and storage boxes.
• Work with local Hilti Store to maintain stock levels to support jobsites.
• Gather relevant information on jobsite visits with both jobsite and Hilti team members for follow up with customer.
• Update service level needs from customer and communicate to Hilti back office for billing.
• Other duties as assigned.

Requirements

• High school diploma or equivalent required.
• Associates' degree preferred.
• 2 years of job site experience or Hilti Stores experience preferred.
• Proven ability to manage customer relationships and service interactions required.
• Strong communication (written and verbal) skills required.
• Basic understanding of Hilti order entry and inventory control processes preferred.
• Experience with web-based software (SAP and ON!Track) preferred.
• Mechanical inclination preferred.
• Ability to interact with multiple departments at all levels of seniority.

Benefits

• Competitive base salary and bonus potential.
• Generous paid time off policy including vacation, personal days, health & wellness, and 2 days per year to give back in your local community.
• Paid family leave.
• Educational reimbursement.
• 401(k) matching.
• Medical/dental/vision coverage.
• Variety of other benefits to fit the needs of employees.