Lowes-posted 3 days ago
Full-time • Entry Level
5,001-10,000 employees

The Residential Account Manager is responsible for developing, managing and growing a portfolio of customers within a designated territory. Account Managers are responsible for achieving sales goals while anticipating trends in customer growth and delivering best-in-class customer service. This role is integral in the oversight, buildout, execution and on-going maintenance of strategic sales plans necessary to grow portfolios year over year. In addition, Account Managers collaborate with cross-functional team members to deliver profitable results and customer satisfaction.

  • Build and develop relationships with local owners, managers, operators and service providers within the industry.
  • Generate new business with various end users including on site staff as well as key decision makers at management companies, ownership groups and service providers within the industry.
  • Plan, schedule, and lead daily meetings with customers in assigned portfolio.
  • Maintain accurate and up to date customer activities and opportunities utilizing customer relationship tools provided by the company.
  • Utilize the full company value propositions including selling tools, programs and fulfillment capabilities to bring the most effective solutions to their existing and prospective customers.
  • Participate in all company directed training sessions, sales/business meetings as well as company sponsored trade shows, conferences and conventions.
  • Utilize company tools to analyze data, recognize trends and build overall sales strategy to deliver company desired results.
  • Recognizes and understand competitive landscape within assigned market(s) and shares information with leadership and all applicable channels within the organization.
  • Intentional focus on company’s core behaviors to deliver best in class customer service with the utmost integrity.
  • Applies a consultative selling strategy to understand the needs of the customer and applies a proactive selling approach when scheduling on-going follow-ups with assigned customers.
  • Individual Contributor
  • High School or GED
  • 1-2 years experience in MRO sales or B2B sales
  • Bachelor's Degree or equivalent experience.
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