Stella Health Account Manager - Registered Nurse
About The Position
Stella Health Navigation provides nurse-led guidance to help members navigate the healthcare system with confidence. We simplify the healthcare journey, enhance partner solutions, and build trust-based relationships through advanced analytics and seamless integration with high-value partners. This role requires active Michigan RN licensure. We are seeking a highly organized and client-focused Account Manager to support the onboarding and implementation of employer groups served by Stella Health Navigators. This role ensures a smooth transition from implementation through go-live by coordinating across internal teams, external partners, and client stakeholders. The Account Manager serves as a key point of contact during onboarding, ensuring alignment on program design, readiness milestones, communication strategies, and operational workflows that enable Navigators to effectively support members from day one.
Requirements
- Bachelor's degree and 3 or more years client coordination and/or claims management experience, OR High School degree with 8 or more years client coordination and/or claims management experience.
- License required.
- Able and willing to travel approximately 25% of the time.
Nice To Haves
- 3–5 years in account management, implementation, or healthcare client services.
- Strong understanding of health plans and benefits.
- Ability to manage multiple projects.
- Strong communication and organizational skills.
- Experience with TPAs or navigation programs.
- Familiarity with data integrations and eligibility feeds.
- Experience supporting healthcare program launches.
- Proficiency in Microsoft 365 tools.
Responsibilities
- Lead onboarding coordination for new employer groups, including implementation planning, readiness validation, and go-live execution.
- Partner with GBS and Operations teams to transition new clients from presale to active service, ensuring a seamless handoff and ongoing service.
- Support client onboarding activities including plan setup, eligibility alignment, and initial service delivery coordination.
- Maintain onboarding timelines and ensure milestones are met.
- Facilitate meetings and track action items.
- Serve as primary client contact during onboarding.
- Build relationships with clients and brokers.
- Ensure program readiness across data, communications, and workflows.
- Coordinate with internal and external stakeholders.
- Identify risks and drive resolution.
- Proactively engage clients and operations through regular communication (meetings, check-ins, service reviews) to ensure alignment and satisfaction.
- Document processes and support continuous improvement.
Benefits
- Medical/dental/vision plans, which start from day one!
- Life and accident insurance
- 401(K) and Roth options
- Tax-advantaged accounts (HSA, FSA)
- Educational expense reimbursement
- Paid parental leave
- Digital mental health services (Talkspace)
- Flexible work hours (availability varies by office and job function)
- Training programs
- Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
- Charitable matching gift program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
