Border States - Chicago, IL

posted 2 months ago

Full-time - Entry Level
Chicago, IL
51-100 employees
Food and Beverage Retailers

About the position

Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you're empowered to make decisions, find solutions and receive rewards for your hard work. This position will be located in Chicago, IL. The Account Manager for the Industrial Market supports the functions of the Sales & Marketing Departments within Border States Electric (BSE) by managing assigned customer account relationships and focusing on opportunity prospects and accounts. The role involves promoting Border States Electric's products, services, and capabilities to maximize customer sales potential. Regular responsibilities include calling on assigned accounts, developing new accounts, inputting cost savings documentation, coordinating sales strategies with preferred vendors, and actively managing company sales and support resources. Additionally, the Account Manager provides input to the pricing and purchasing departments on competitive issues related to price, margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing, and service functions. The essential functions of the role include meeting or exceeding established sales goals, penetrating and growing current and prospect medium opportunity accounts, and identifying targeted opportunities that align with active promotions and new capabilities. The Account Manager is expected to prospect, validate, and convert new opportunity prospects by identifying and targeting appropriate influencers and positioning the company effectively against competition. Understanding customer business objectives and translating them into a differentiated advantage for the company is crucial. The role also requires keeping current with company offerings, guiding high opportunity accounts to Senior Account Managers when appropriate, and ensuring quality customer support through various services such as expediting, pricing, follow-up, and returns. The Account Manager will also provide timely follow-up on technical inquiries and requests, which may be needed after business hours. In addition to these responsibilities, the Account Manager will direct the use of marketing tools, technical specialists, and company capabilities/services to facilitate a coordinated sales strategy for each assigned customer. They will also coordinate sales strategies with preferred vendors to maximize customer sales potential and actively manage and direct company sales and support resources to maximize sales and profit potential across all products, markets, and specialist team opportunities for BSE. Participation in and advising sales management on the implementation and success of marketing plans and strategies is also part of the role, along with providing strategic input to the pricing and purchasing departments on competitive issues related to pricing, product evaluations, and inventory requirements.

Responsibilities

  • Meets or exceeds the sales goals which are established.
  • Penetrates and grows current and prospect medium opportunity accounts by identifying new capabilities and cross-sell opportunities.
  • Meets and exceeds daily outreach expectations through a consistent process in a structured account planning environment.
  • Identifies targeted opportunities that align to active promotions and new/increased capabilities.
  • Prospects, validates, and converts new opportunity prospects by identifying and targeting appropriate influencers and positioning the company appropriately vs. competition.
  • Understands customer business objectives & translates into a company differentiated advantage.
  • Keeps current with company offerings, value advantage, & competitive landscape.
  • Guides high opportunity accounts to Senior Account Manager when appropriate.
  • Ensures quality customer support, through expediting, pricing, follow-up, returns, and other services, as required.
  • Provides customers with timely follow-up on technical inquiries and requests; this may be needed after business hours as well.
  • Inputs TCCM cost savings documentation that is relevant to the assigned customer base.
  • Directs the use of marketing tools, technical specialists, and company capabilities/services in support of a broad spectrum of products and services to facilitate a coordinated sales strategy for each assigned customer.
  • Coordinates sales strategies with preferred vendors to maximize customer sales potential.
  • Actively manages and directs company sales and support resources to maximize the sales and profit potential in support of all products, markets and specialist team opportunities for BSE.
  • Participates in and advises sales management on the implementation and success of marketing plans and strategies.
  • Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, customer service and support, competition, procedures and market/customer potential.
  • Provides strategic input to the pricing and purchasing departments on competitive issues related to price/margin strategy, product evaluations, electrical code requirements, inventory requirements, and other related sales, marketing and service functions.

Requirements

  • Four-year business, sales, marketing or trade degree or the equivalent in related work experiences.
  • Two-years of prior distribution, customer service, marketing, quotation or sales experience preferred.
  • Experience with contract negotiation.
  • Experience with presenting in front of a large group.
  • Ability to read, write and speak in English required.
  • Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access, and PowerPoint), Internet, Email and SAP software.
  • Consistently provides responsive, quality service to meet and exceed customer expectations.
  • Technical competence in understanding electrical systems.
  • Excellent interpersonal, written and verbal communication skills.
  • Ability to effectively plan and organize.
  • Excellent customer service skills include being competent, accurate, responsive and engaged.
  • Ability to read a one-line diagram (electrical drawings).

Benefits

  • 401(k)
  • Dental insurance
  • Employee assistance program
  • Employee stock ownership plan
  • Flexible spending account
  • Health insurance
  • Health savings account
  • Accident, Critical Illness, Hospital Indemnity
  • Disability Benefits
  • Life Insurance
  • Paid Holidays
  • Paid Volunteer Time
  • Personal Leave time
  • Bonuses upon achievement of branch and company goals
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