This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
About the position
This position is responsible for coordinating meetings with internal and external stakeholders to inform, plan, and problem-solve related to assigned accounts with guidance from a supervisor. The role involves making frequent contact with outside stakeholders to fulfill facetime requirements, resolving standard customer service issues, and coordinating necessary changes with appropriate internal functional areas. Additionally, the position requires negotiating standard agreements with personnel in the broader organization regarding timelines, deliverables, and accountabilities to provide exemplary customer service. The individual will also resolve or escalate customer experience and financial risks, applying standard prevention and/or mitigation strategies, and will follow well-defined instructions to lead the resolution of billing and eligibility issues. The role includes preparing executive-level case review documents, executing custom performance guarantees, custom contracts, and complex Requests for Proposal (RFPs), and delivering a full suite of reports in collaboration with the Account Manager.
Responsibilities
- Pursues effective relationships with others by sharing resources, information, and knowledge with coworkers and members.
- Completes work assignments by applying up-to-date knowledge in subject area to meet deadlines.
- Provides a positive customer experience within market turnaround expectations by building and maintaining strategic relationships with customers, consultants, brokers, and/or channels.
- Demonstrates commitment to KP sales and retention goals by implementing standard strategies to meet or exceed targets for retention and growth.
- Contributes to the execution of sales and renewals by supporting the RFR process end-to-end.
Requirements
- Ability to coordinate meetings and communicate effectively with stakeholders.
- Experience in customer service and resolving customer issues.
- Knowledge of contract negotiation and management.
- Familiarity with performance guarantees and Requests for Proposal (RFPs).
- Proficiency in using Customer Relationship Management (CRM) platforms.
Nice-to-haves
- Experience in sales and account management.
- Understanding of healthcare products and services.
- Strong analytical and problem-solving skills.
