Optiv-posted 4 months ago
St. Louis, MO
1,001-5,000 employees

As an Account Manager aka Client Manager (CM) you'll be responsible for selling Optiv security services and security technology solutions to a select few strategic accounts (typically less than 20) within the South Central region (Predominately STL metro). You'll also be responsible for owning and coordinating all aspects of the sales cycle within your assigned accounts, and leading a cross-functional team to build and execute a multi-year strategic account management plan for your top accounts. Members of this cross-functional team will typically include a Solutions Architect, Client Operations Specialist and services practices personnel as appropriate for your accounts. You'll also engage clients with a heightened focus on ever-enhancing client satisfaction. This will include meeting with your top clients early in the year to understand and document their business, technology and security goals, as well as client expectations of Optiv in support of attaining those goals. You'll review these goals, expectations and progress with your top clients quarterly, engaging Optiv leadership and resources as necessary to ensure you and Optiv are on track to achieve or exceed these client-defined goals.

  • Build trusted, effective and productive relationships with client executives within assigned accounts.
  • Lead creation of multi-year strategic account management plans, for top accounts, based upon identified client business, technology and security goals.
  • Build a large sales pipeline, ideally 4 times assigned targets, within assigned accounts and achieve/exceed assigned gross margin target.
  • Manage current and multi-quarter forecasts with a high-degree of accuracy, currency and integrity.
  • Execute with discipline and in alignment with Force Management principles including MEDDICC and Command of the Message.
  • Effectively communicate Optiv’s value proposition as it relates to security services and technologies expertise and capabilities.
  • Build strong, collaborative and productive relationships with technology partners and their respective sales personnel.
  • Initiate and/or monitor and mediate all necessary communications between clients, technology partners and members of the extended Optiv team.
  • Maintain collaborative and effective internal communications with Optiv team members relative to specific opportunities, associated requirements and client satisfaction.
  • Experience in product or services based sales typically gained over 2-3 years, ideally in a technology company.
  • Proven ability to build and execute territory and account prospecting and expansion plans with a track record of exceeding assigned quotas.
  • Experience engaging cross-functional resources such as sales, pre-sales technical support, and other support personnel in an effective fashion.
  • Demonstrated ability to build productive business relationships with key executives and sponsors within assigned accounts.
  • Effective presentation, verbal and written communication skills.
  • Negotiation experience.
  • History of demonstrated achievement exceeding plan and expectations.
  • Strong business acumen and ability to correlate business goals with business and cyber security risk.
  • Experience in building and selling complex and multi-year hardware, software, services and financing solutions to Fortune 1000 clients.
  • Experience in and knowledge of the IT Infrastructure market and competitors.
  • Experience in and knowledge of the IT security market and competitors.
  • Experience in and knowledge of the Risk & Compliance market and competitors.
  • Experience selling management consulting services.
  • A company committed to championing Diversity, Equality, and Inclusion through our Employee Resource Groups.
  • Work/life balance.
  • Professional training resources.
  • Creative problem-solving and the ability to tackle unique, complex projects.
  • Volunteer Opportunities.
  • The ability and technology necessary to productively work remotely/from home (where applicable).
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