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CarHopposted 29 days ago
Full-time • Entry Level
Appleton, WI
About the position
CarHop, an industry-leader in the Buy-Here, Pay-Here marketplace, specializes in helping those who have not quite perfect credit to achieve transportation independence! Now in 12 States, and growing, we've made a difference by Helping People Drive and changing the lives of thousands of people.
Responsibilities
- Placing outbound calls & accepting inbound calls from CarHop Finance customers
- Face to face interaction with customers regarding the status of their auto loan
- Utilizing your communication and negotiation skills to resolve the delinquent account
Requirements
- High school diploma or equivalent.
- Strong verbal and written communication skills
- Ability to prioritize, meet deadlines and resolve complex problems with minimal guidance
- Professional, detail-oriented, well organized and efficient
- Previous customer service experience, face-to-face or call center, is preferred, but not required.
- Specific experience in the area of de-escalation, retention, or issue resolution is helpful.
- Strong/Advanced negotiation, counseling and problem solving skills.
- Must successfully complete pre-employment criminal background inquiry, and results must be consistent with company standards.
Benefits
- Guaranteed hourly pay - $18.00/hr
- Monday - Friday hours -9:30-6:00 pm, NO WEEKENDS!
- Full health benefits (Medical/Dental/Vision/Flex spend/401k w/ match) for full time employees
- Paid time off and great work/life balance
- Opportunity for advancement
- A fun work environment filled with awesome people
- A rewarding job experience helping people drive & changing lives
- We give you the tools you need to succeed with regular training and coaching
