Account Manager, Client Services

Full-time - Mid Level

Onsite - Uniondale, NY

Health and Personal Care Retailers

About the position

The Account Manager of Client Services at PharMerica plays a crucial role in maintaining and enhancing client relationships within the pharmaceutical services sector. This position focuses on ensuring customer satisfaction, resolving issues, and retaining clients through strategic partnerships and effective communication. The role requires significant travel and is essential for the company's success in delivering exceptional pharmacy services to various healthcare facilities.

Responsibilities

• Builds strong partnerships with clients through consultation and collaboration for the sustained success and growth of their organizations
• Accountable for all aspects of client relationships; primary go-to person for your client base
• Engages with all levels across the organization to discuss issue resolution, growth opportunities and overall pharmacy performance in the Monthly/Quarterly Business Reviews (QBR's) and Pharmacy Optimization Services (PSOP's)
• Leads client contract renewal process in collaboration with other key PharMerica stakeholders
• Owns the client issue escalation and resolution process, achieving timely responses on all issues along with setting proper expectations for clients
• Manages their client base through the company's CRM software, tracking and managing activities, issues, tasks, contacts, and other client communications
• Own your Client Book of Business - be the subject matter expert and communicate critical quality measurements to address customer's needs
• Provides pharmacy service, performance and reporting data, prepares reports, facilitates client engagement calls and conducts routine training
• Works with client support services in leading the on-boarding of new clients and facilities to ensure a seamless implementation
• Collaborates with other functional departments to assure that corporate billing and receivable standards are achieved
• Represents PharMerica at corporate/networking/client events and conferences
• Conducts job responsibilities in accordance with the Company's Code of Business Conduct and Ethics, its policies and procedures, and applicable laws.

Requirements

• Bachelor's degree or equivalent experience
• Three to five years of previous experience in a client management, customer service, or client support role; preferably in a healthcare setting
• Ability to communicate to all levels of management
• Excellent time-management and basic computer skills
• Advanced Microsoft Office proficiency
• Outstanding problem-solving skills
• Experience in root cause analysis
• Ability to collaborate cross-functionally
• Experience working within a collaborative team
• Experience in a project management and client-facing customer service role
• Strong background with the ability to manage multiple priorities and deadlines at once

Benefits

• DailyPay
• Flexible schedules
• Competitive pay
• Shift differential
• Health, dental, vision and life insurance benefits
• Company paid STD and LTD
• Tuition Assistance
• Employee Discount Program
• 401k
• Paid-time off
• Tuition reimbursement
• Non-retail/Closed-door environment