Account Executive, Expansion & Renewal

Givzey

23h

About The Position

Version2.ai has 175+ clients deploying our Virtual Engagement Officer (VEO) — an autonomous AI that manages one-to-one donor relationships at scale for universities, nonprofits, and healthcare foundations. Most of those clients started with one VEO to manage a portfolio of 1,000 donors, and their success has begun leading to rapid expansion to cover more of the tens of thousands of donors who could benefit from VEO engagement. Our Customer Success Managers work closely with Advancement team members and leadership — the people who oversee and are intimately involved in the success and strategy of their VEO. Those contacts see the results and understand the use case for additional VEOs. We’re hiring an Account Executive, Expansion & Renewal to actively own two things within our customer base: growing accounts through additional VEO deployments, and ensuring renewals close cleanly and on time. This role will closely partner with CSMs on identifying expansion opportunities, join QBRs where opportunity exists to build relationships with decision makers, and drive expansion conversations and timelines. On the renewal side, they’ll work alongside the CSM to negotiate terms, execute paperwork, manage timing, and engage executive stakeholders when a renewal needs senior attention. They’ll be responsible for quarterly goals across both motions. This is a farmer role, not a hunter. Your pipeline is already installed. Your job is to cultivate it.

Requirements

3–7 years of SaaS sales experience, with meaningful time in an expansion, renewal, or account management role — not just new logo hunting
Meaningful exposure to fundraising, advancement, or development — either as a practitioner (gift officer, development director, annual giving manager) or through sustained sales experience selling specifically into higher education, nonprofit, or healthcare advancement offices. You need to walk into a conversation with a VP of Advancement and speak their language, not learn it
Demonstrated ability to build relationships with VP and C-suite buyers — you're comfortable in a room with a Chief Development Officer
Track record of closing upsell or expansion deals, not just managing accounts
Emotional intelligence to navigate a two-relationship structure: respecting the CSM's frontline relationship while cultivating your own at the executive level
Strong written and verbal communication — your executive outreach has to land without being pushy
Experience presenting to executive leadership teams
HubSpot or equivalent CRM proficiency
Available for occasional travel to meet our customers at conferences and industry events

Nice To Haves

Experience managing multi-stakeholder deals where you navigated both a day-to-day relationship and a separate executive decision-maker — you’ve sold in an environment where internal champions don’t always hold the budget
Experience at a company with fewer than 500 employees where you had to build process, not just follow it

Responsibilities

Map the decision-making structure at each assigned client account — identify the VP, CDO, or executive who controls budget for expanded deployments
Build and maintain direct relationships with senior leaders across our full customer base collaboratively with the account’s CSM
Position yourself as a strategic partner to leadership, not a vendor checking in — bring data, peer benchmarks, and ROI framing to every conversation
Stay close enough to each account that expansion conversations happen proactively, not reactively
Work hand-in-hand with the assigned CSM on each account. A solid partnership with this team is critical to success in this role.
Let the CSM surface performance data, use case gaps, and expansion signals; you translate those into a business case for senior leadership
Never disrupt the CSM's relationship with the organization — your outreach to leadership should feel coordinated and additive, and in tune with the customer’s health
Participate in QBRs to identify upsell timing and framing
Develop tailored expansion proposals for each account — additional VEOs, new program areas, broader donor segments
Work with CSMs to plan and carefully coordinate renewal conversation timing, joining business reviews and ensuring early renewal contract executions
Lead pricing conversations, negotiate terms, and close expansion and renewal agreements
Manage HubSpot opportunity records for all active upsell deals with accurate staging and forecasting
Coordinate contract paperwork on expansion orders and renewals with our Deal Desk — ensuring nothing stalls on the administrative side