Account Administrator RAP (Hybrid)

$52,000 - $56,160/Yr

AAA - Lake Mary, FL

Full-time

Hybrid - Lake Mary, FL

Administrative and Support Services

About the position

The Account Administrator will provide operational assistance to commercial roadside programs and serve as a backup to the Account Executive(s). This role involves data reporting, preparing presentations, and addressing client contact center complaints, while also learning the functions of the Account Executive role to provide necessary support.

Responsibilities

• Serve as a secondary point of contact for client management on multiple OEM and Business-to-Business RAPs.
• Provide operational guidance to internal and external stakeholder groups as a subject matter expert.
• Monitor client metrics and related trends.
• Respond to RAP client complaints or customer-escalated issues as needed.
• Follow up on any RAP contact center needs or requirements.
• Analyze and update RAP case information to complete client billing and pay clubs.
• Provide support for client customer reimbursement of service and report trends to the Account Executive or Senior Account Executive.
• Perform other related duties, tasks, and requests as required.

Requirements

• Bachelor's degree in Business, Marketing, Communications, or related field of study.
• Minimum of one (1) to three (3) years' experience in a client support or customer service-related role, or similarly related experience.
• Excellent interpersonal, oral, and written communication skills.
• Ability to analyze data to identify trends and actionable insights.
• Strong MS Office skills, proficient in PowerPoint, Word, and Excel.
• Ability to create and deliver presentations.
• Self-motivated and able to work in a fast-paced, dynamic environment.

Benefits

• Flexible work environment with a hybrid model of three days in-office and two days at home.
• Participation in AAA, Inc.'s Annual Incentive Plan.