Access Staff Development, Training, and Quality Manager
About The Position
The Manager of Staff Development, Training and Quality for Access Services is responsible for the development and oversight of the Academy onboarding program for all HB, PB, SBO, Payment Posting teams across the 4 campus AMHS system. Program development of a creative, multi-dimensional training curriculum for the adult learner ensuring competency is fairly assessed. Training of new system updates and enhancements as well as oversight of the department policy and procedure manual. Works closely with the Hospital and Practice Access Leadership Team to ensure the training program is designed to support changing operations for system alignment. Data quality monitoring review, remediation. Ability to lead and develop Training Coordinators in their classroom instruction and content creation.
Requirements
- 5-7 years training curriculum and training program development including innovative training modes in support of onboarding and cross training specific to operational needs, for varied learner skill level and experience sets
- Passion for training of the adult learner in healthcare setting or similar field
- Ability to build confidence, raise skill level and promote a productive training and learning environment
- Experience with monitoring data quality, analyzing, and trending
- Proven customer service skill with ability to exceed expectations
- Proven ability to motivate and lead team of direct reports, encouraging engagement and professional skill development
- Ability to multi-task in stressful environment, must be able to manage pressure of very tight timeframes to execute tasks
- Strong Project Management and demonstrated flexibility of scheduling needs
- Excellent time management and organizational skills
- Ability to review information and draw appropriate conclusion
- Good judgement and ability to be resourceful to problem solve, escalate issues as needed
- Team minded work ethic
- Well versed in compliant training and operation onboarding supporting regulatory requirements
- Hospital and Practice Access Services experience
- Epic experience strongly preferred
Responsibilities
- Development and oversight of the Academy onboarding program for all HB, PB, SBO, Payment Posting teams across the 4 campus AMHS system.
- Program development of a creative, multi-dimensional training curriculum for the adult learner ensuring competency is fairly assessed.
- Training of new system updates and enhancements.
- Oversight of the department policy and procedure manual.
- Works closely with the Hospital and Practice Access Leadership Team to ensure the training program is designed to support changing operations for system alignment.
- Data quality monitoring review, remediation.
- Ability to lead and develop Training Coordinators in their classroom instruction and content creation.
Benefits
- Excellent health care coverage with no copay at Albany Medical Center providers
- A wide array of services and programs to support emotional, physical, and mental wellbeing
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
