Academic Advisor I - USNCC

Embry-Riddle Aeronautical University • Daytona Beach, FL

2d • Onsite

About The Position

Embry-Riddle Aeronautical University is seeking an Academic Advisor I to support students enrolled through the United States Naval Community College (USNCC) partnership. This position plays a vital role in guiding students from admission through graduation by providing personalized academic advising, degree planning, and student success support. The successful candidate will serve as a trusted resource for students, collaborating with university departments and USNCC Success Coaches to promote academic achievement, retention, and engagement while delivering exceptional customer service in a dynamic educational environment.

Requirements

• Bachelor's degree and an interest in higher education, Academic Advising/Counseling, customer service, or a related field.
• One to three years of professional experience in academic advising, student services, higher education, counseling, customer service, or a related field.
• Excellent verbal and written communication skills with the ability to effectively interact with students, faculty, staff, and external stakeholders.
• Strong customer service orientation and commitment to student success.
• Demonstrated organizational, analytical, and problem-solving skills.
• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.
• Ability to manage multiple priorities, exercise sound judgment, and work independently in a fast-paced environment.
• Comfortable conducting frequent outreach through phone, email, text/chat, and virtual meetings.
• Familiarity with the U.S. Military, whether having served, having worked on behalf of, or related to a service member
• Ability to maintain professionalism, confidentiality, and a positive student-centered approach in all interactions.

Nice To Haves

• Experience maintaining detailed records and working with student information systems or databases preferred.

Responsibilities

• Provide comprehensive academic advising to students regarding degree requirements, curriculum planning, academic policies, transfer credit evaluations, and graduation requirements.
• Develop personalized degree plans and monitor student progress to support academic success and timely degree completion.
• Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence.
• Support at-risk students by creating student success plans, monitoring academic performance, and connecting students with appropriate university resources.
• Serve as a liaison between students and university departments including Financial Aid, Registrar, Military and Veteran Affairs, Student Financial Services, and other support offices.
• Promote scholarships, institutional aid programs, student engagement opportunities, and university resources available to eligible students.
• Collaborate with faculty, USNCC Success Coaches, and university leadership to support student retention and academic success initiatives.
• Maintain accurate student records and advising documentation within university systems, ensuring compliance with institutional policies and procedures.
• Manage a large student caseload while meeting enrollment, registration, and student outreach goals.
• Assist with special projects, retention initiatives, and coverage of student files as needed.

Benefits

• Comprehensive medical, dental, and vision coverage
• Wellness programs that include preventive care and fitness memberships
• Flexible spending and health savings accounts
• 100% tuition coverage for yourself for one undergraduate and one graduate degree
• Discounted tuition rates for your spouse and dependent children up to age 26
• Annual 6% gift of your base salary to your retirement plan
• 4% matching contribution to retirement plan
• 18 days of personal leave in your first year
• 9+ paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level