Vertiv - Los Angeles, CA

posted 2 months ago

Full-time - Entry Level
Los Angeles, CA
1,001-5,000 employees
Wholesale Trade Agents and Brokers

About the position

The Field Service Technician at Vertiv is responsible for performing scheduled and remedial service on small to medium UPS, Power Distribution Units, and Battery system products. This role requires establishing and maintaining excellent rapport with customers while ensuring high levels of customer satisfaction. The technician will work under direct supervision or independently, depending on training completion, and will be involved in both technical and administrative tasks to support the company's service operations.

Responsibilities

  • Perform service tasks as assigned and as per company policies and procedures
  • Render on-site and phone assistance to customers
  • Communicate with Technical Support on technical or procedural issues
  • Implement Field Change Notices per published guidelines
  • Keep current on Safety Bulletins, Safety Field Change Notices, and Service Tips
  • Operate in a safe manner in accordance with published safety guidelines
  • Complete accurate and timely administrative tasks (i.e. Time cards, expense report, mileage reports)
  • Provide proper and adequate communication to internal and external customers
  • Maximize productivity by combining service opportunities
  • Complete all technical and administrative work in an efficient and timely manner

Requirements

  • ASEET or AMEET, or progress towards, is preferred
  • High School or Vocational School Diploma
  • 2-4 years military experience in a related technical field
  • 0-2 years of relevant industry experience
  • Communicate professionally and respectfully in both written and verbal forms
  • Manage time effectively by prioritizing and balancing technical tasks with administrative tasks
  • Familiarity with electrical/electronic test equipment and fundamentals
  • Efficient with a personal computer and associated applications (Microsoft Office, Vertiv software, etc.)

Nice-to-haves

  • Experience in customer service roles
  • Knowledge of UPS systems and power distribution
  • Ability to work flexible schedules including weekends and holidays

Benefits

  • Company vehicle
  • Smartphone
  • Laptop
  • Personal protective equipment (PPE)
  • 401k
  • Profit Sharing
  • Generous PTO/Vacation Plan
  • Medical, Vision & Dental insurance
  • 24/7 Technical/Factory Support
  • Technical online libraries of product documentation
Job Description Matching

Match and compare your resume to any job description

Start Matching
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service