About the position
We are currently hiring an absence benefits expert to act as a primary benefits representative, specializing in absence management, for company staff, field personnel, and complex group clients. Provide guidance and consultation to clients regarding their absence management program. Provide support and training to sales teams in order to secure new clients and retain current business. This includes participating in sales presentations, finalist meetings, site visits, and training programs. Participate as an absence subject matter expert in finalist meetings and site visits to secure new business as well as assist in training the sales organization on absence management process and service offerings. Represent the department's interests in negotiating and making service promises. Lead Absence implementations, developing effective business relationships with customers at all levels of their organization. Work with internal absence support team to develop new processes that support absence management growth and client needs. Provide input to internal management and technology teams regarding needed system enhancements to support new clients or service offerings. Analyze claim trends, developing and executing strategies designed to improve claim services and results customer satisfaction. Participate in the development of marketing and sales materials for group products as requested.
Responsibilities
- Act as a primary benefits representative specializing in absence management.
- Provide guidance and consultation to clients regarding their absence management program.
- Support and train sales teams to secure new clients and retain current business.
- Participate in sales presentations, finalist meetings, site visits, and training programs.
- Represent the department's interests in negotiations and service promises.
- Lead Absence implementations and develop business relationships with customers.
- Work with internal teams to develop new processes for absence management.
- Provide input on system enhancements for new clients or service offerings.
- Analyze claim trends and develop strategies to improve services and customer satisfaction.
- Participate in the development of marketing and sales materials.
Requirements
- At least 1 year of experience providing high-level guidance as an absence management consultant.
- Five to seven years of demonstrated progressive experience with disability claim administration and account management.
- Five years of direct experience in the Absence Management industry working with employers, insurers, or brokers/consultants.
- Ability to travel.
Nice-to-haves
- Strong professional curiosity and a drive to understand complex concepts.
- Ability to explain complex concepts using different messaging strategies.
- Willingness to take extra steps to anticipate customer needs.
Benefits
- Rich benefits package including medical, dental, vision, and a 401(k) plan with matching contributions.
- Annual incentive bonus plan.
- Generous paid time off including 11 holidays, 2 wellness days, and 8 volunteer hours annually.
- Paid parental leave and adoption/surrogacy assistance.
- Employee giving program that double matches donations to eligible nonprofits and schools.
