Cook Security Group - Boise, ID

posted 17 days ago

Full-time - Entry Level
Boise, ID
Professional, Scientific, and Technical Services

About the position

Cook Solutions Group, listed as a 100 Best Companies to Work for, is looking for a Full-Time Agreement & Account Analyst with excellent customer service, communication, and time management skills, a professional attitude and appearance, and the ability to integrate into our "We Make It Happen!" culture. Our Agreement & Account Analysts are responsible for coordinating the proposals and renewals for all service agreements across all business lines for designated centers and follows these agreements through to invoicing and submission to the customers. Works with customers and account managers to keep accounts receivable current and report back any service or invoicing issue to respective departments.

Responsibilities

  • Provides new service agreement pricing to account managers for new proposals for all business lines.
  • Receives back signed agreements and customer authorization for service agreements and ensures accuracy of filling information.
  • Participates in new customer welcome calls and ensures accuracy of customer set up in Dynamics and proper billing and agreement breakdown.
  • Enters in new service agreements for billing and creates PMs in Dynamics based on customers needs and demands.
  • Tracks and maintains the status of agreements for your assigned centers to ensure that we renew these timely and provide the necessary information to our customers in accordance with their contracts.
  • Calculates and analyzes agreement profitability for service agreements and customers in your center.
  • Re-prices all service agreements 60 days prior to renewal and provide either directly to customer after manager review or to CSG account manager for delivery.
  • Enters renewal information for service agreements into Dynamics, creates invoice proposals and submits these invoices to the customer based on their specific demands.
  • Processes through invoice proposals and generates invoices related to agreements that are in process and not billed annually in advance.
  • Responds to mid-term/mid-year agreement adjustments based on installations that have occurred or customer downsizing and/or acquisition.
  • Performs weekly review of customers account receivable balances and follows up with customers on outstanding credits or payments.
  • Works with Managed Services for monitoring rollouts and RVS agreements.
  • Prepares and provides monthly report of past due accounts for Senior Management and the GM of respective center.
  • Responds to customer and account manager inquiries related to billing questions.
  • Performs other assigned job duties as applicable, including certain accounting responsibilities such as deposits, payroll related functions.

Requirements

  • Bachelor's degree from accredited college or university is preferred.
  • 2-4 years related experience and/or training; or equivalent combination of education and experience.
  • Strong attention to detail, time management and ability to multi-task.
  • Strong computer skills with MS Office Suite knowledge.

Benefits

  • Competitive salaries
  • CSG pays 90% of the PPO insurance premium for the employee; 100% for a high deductible plan, and 50% for the dependents.
  • 401(k)-retirement match
  • Paid Time Off (PTO)
  • 8 paid holidays per year
  • 16 hours of Paid Time Off a year for volunteer time through the Cook Career Builders program
  • Technician benefits that include commute time, company vehicle and gas card, quarterly bonus program, tuition reimbursement and much more!
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service