About the position

The Patient Service Representative acts as a representative in all areas of clerical support, assuming responsibility for all facets of front desk operations. This includes greeting and registering patients, answering phones, scheduling appointments, entering patient charges and demographics, retrieving and updating medical records, collecting fees, and performing general clerical duties as assigned.

Responsibilities

• Greets and registers patients; notifies medical staff of their arrival.
• Verifies current address and insurance status.
• Uses appropriate company procedures, referring doctors, and correct protocols for writing referrals.
• Schedules referral appointments with specialists, hospital testing, and lab work.
• Completes prior authorization of testing according to insurance requirements.
• Checks out patients from the office, collects payments, and schedules follow-up or specialty appointments as appropriate.
• Posts charges to the patients' accounts using appropriate diagnostic and CPT coding.
• Maintains providers' schedules, optimizing effective scheduling of appointments.
• Confirms appointments for the daily schedule.
• Assists in developing and implementing systems to support effective and accurate registration of patients.
• Makes recommendations to increase efficiency of patient care or administrative functioning of the area.

Requirements

• High School Diploma or equivalent required.
• Previous experience in a health care setting performing similar functions preferred.
• Proficient in MS Office.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short-term disability, long-term disability, and life insurance coverage.
• Competitive pay.
• Tuition Reimbursement.
• 403(b) Retirement Savings Plan.