About the position

PTFS is a leader in digital content management solutions, content digitization, and library services/solutions, serving more than 500 organizations around the world. In this role, you'll join our Continuous Operations Release Environment (CORE) team, providing high-quality, cost-effective cloud solutions to our clients. Be part of a dynamic environment where your expertise in API management and cloud operations will drive significant enhancements in the efficiency and effectiveness of our customers' operations. As a Senior API Management Engineer on our team, you will play a pivotal role in the enterprise deployment of an enterprise API gateway, ensuring optimal performance, reliability, and advancement of our services.

Responsibilities

• Lead the deployment, configuration, and management of the API gateway solution in an enterprise environment.
• Ensure high availability, performance, and scalability of API infrastructure.
• Provide expert-level technical support to customers, resolving complex issues related to API management and cloud infrastructure.
• Collaborate closely with engineering teams to enhance API consumption and integration across various applications.
• Monitor and optimize API performance, identifying and addressing potential scalability and reliability issues.
• Develop and maintain comprehensive documentation and best practices for API management and support.
• Drive continuous improvement initiatives in API strategies and cloud operations.

Requirements

• Bachelor's Degree in IT, Computer Science, or a related technical discipline.
• 5+ years of experience in IT, with a strong emphasis on API management, cloud operations, and customer support.
• API Gateway experience can include solutions to include Kong Gateway, KrakenD, Tyk, Traefik, APIcast, AWS API Gateway, Apigee, Azure API Management, IBM API Connect, Mulesoft Anypoint Platform but Kong Gateway Experience is preferred.

Benefits

• 15 days paid time off per year
• 11 paid holidays per year
• Medical, Dental & Vision
• 401(k) Plan with matching
• Tuition assistance
• Disability insurance