Unclassified

$41,600 - $45,760/Yr

1st Security Bank - Mountlake Terrace, WA

Full-time - Entry Level

Mountlake Terrace, WA

Credit Intermediation and Related Activities

About the position

The Consumer Collections Representative is responsible for collecting on past due and charged off loans, credit cards, and checking accounts. This full-time position emphasizes exceptional customer service and teamwork, aiming to provide a positive experience for both internal and external customers. The role requires a detail-oriented individual who can manage daily tasks effectively while contributing to the overall success of the Loan Servicing team.

Responsibilities

• Provides exceptional customer service via phone, email, and internal department interaction.
• Demonstrates a strong attention to detail in all daily functions and the ability to perform the same daily tasks without losing focus.
• Responsible for incoming and outgoing collection phone calls on past due loans daily.
• Processes Check by Phone payments and Cash Advance payments over the phone daily.
• Answers general loan questions from customers via phone and email daily.
• Reviews loans for accuracy between loan servicing systems daily.
• Sends Collection letters, provides loan payment history to customers, processes mail returns, etc. on a regular basis.
• Forwards customer requests to other Loan Servicing teams for processing on a regular basis.
• Processes correspondence from customers, insurance companies, branches, etc. on a regular basis.
• Introduction to Skip Tracing and Door Knock requests.
• Introduction to account Repossessions.
• Introduction to Bankruptcy case reviews and Charge Off accounts.
• Performs other duties and tasks as assigned.

Requirements

• High school diploma or equivalent.
• At least one year experience within a financial institution preferred.
• Basic knowledge of applicable policies, procedures, and regulations, including the Bank Secrecy Act and Anti-Money Laundering policies, preferred.
• Ability to work well in a fast-paced team environment.
• Proficient with MS Office products.

Benefits

• Full medical, dental, and vision coverage for individual or family plan.
• Life insurance.
• Long- and short-term disability insurance.
• 401K matching program.
• Paid sick and vacation time.