About the position

The position of Head Teller is responsible for performing routine and intermediate branch and customer services duties; accepts retail and commercial checking and savings deposits; processes loan payments; cashes checks and savings withdrawals; assists with night depository duties; promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services. The position of Head Teller also is required to be fully knowledgeable and skilled in the areas of new accounts, teller, vault, safe deposit and branch operations, and is expected to provide leadership, training and support to less experienced tellers and other staff members.

Responsibilities

• Receives retail and commercial checking and savings deposits by determining that all necessary deposit documents are in proper form, and issuing receipts.
• Cashes checks, savings withdrawals and processes cash advances; confirms all necessary documents are properly authorized, are in proper form and are within authorized limits; makes decisions when questionable items are presented for cashing or depositing.
• Assists with night depository duties; logging bags, processing deposits, making change orders, issuing receipts and returning bags to customers.
• May assist in opening and closing the vault daily; assists in balancing vault currency and coin.
• Promotes and cross-sells the Bank's products and services by assisting customers in their selection to meet their needs.
• Establishes proper identification of new customers and determines need and extent of reference investigation.
• Completes forms requiring customer signature(s); accepts initial deposits.
• Operates computer terminal or personal computer to process account activity, determine balances, and resolve problems within given authority.
• Issues official checks, traveler's checks and gift cards.
• May reconcile petty cash.
• Balances general ledger accounts.
• May reconcile travelers checks and gift cards monthly.
• Cross-sells the Bank's other products and services, referring customers to appropriate staff as indicated.
• Performs safe deposit duties by controlling access and assisting customers.
• Receives and processes stop payment and hold orders.
• Accepts loan, installment and collection payments.
• Balances cash drawer daily and verifies cash being bought from and sold to the vault.
• Provides effective customer service and assists in resolving problems within given authority.
• Records, files, updates information and sorts mail or reports as required.
• Answers telephones and directs callers to proper Bank personnel.
• May gather data and process various reports (e.g., currency transaction, returned items, overdrafts, callbacks, etc.)
• Processes credit reports, credit card orders, address changes, traveler's checks, check and deposit slip orders, endorsement stamp orders, incoming and outgoing wires, incoming and outgoing collections, change orders and deposit slip corrections.
• Processes teller work through branch capture and assists with imaging research.
• Types routine letters, reports and forms.
• Maintains files, copies and faxes documents, and orders and distributes supplies.
• Trains other employees on various tasks; provides additional training for new tellers.
• Makes schedules for tellers.
• Orders cash.
• Familiar with all security procedures; test alarms monthly.
• Completes annual compliance courses.
• Adheres specifically to all corporate policies and procedures. Also adheres to Federal and State regulations and laws; including, the Bank Secrecy Act and the Anti-Money Laundering Act.
• Adheres to all levels of our Service Excellence standards.
• Performs other duties as required.

Requirements

• High school diploma or general education degree (GED); or the equivalent combination of education and experience.
• Work related experience could consist of reception or secretarial duties in a business environment.
• Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
• Intermediate knowledge of Bank operations, products and services; related state and federal laws and regulations, and other Bank operational policies and procedures.
• Excellent organizational and time management skills - ability to work with minimal supervision.
• Intermediate skills in computer terminal and personal computer operation; mainframe computer system; word processing, spreadsheet and specialty software programs.
• Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct personnel.