About the position

This role is responsible for the logistical processing of customer orders, including coordination with vendors, sales personnel, billing representatives and customers. Need to have Microsoft systems experience and an eye for detail and data input. The role includes defining the use of data and applications, new user's orientation and first-level contact for day-to-day user support. It also ensures the application is being utilized effectively for best practices.

Responsibilities

• Provide day-to-day logistical application support to users for both office and field level.
• Troubleshoot problems and find solutions that maintain the integrity of data and inventory management.
• Liaison with Application Support Team to troubleshoot for end user's technical issues or concerns related to application issues.
• Demonstrate effective project management methodologies and process mapping ability for departmental projects.
• Coordinate daily booking and scheduling of transportation for operations, including soliciting, negotiating and final agreements.
• Ensure transport compliance with permits, licensing and registration of trucks and miscellaneous documents is in place.
• Administer quality control of all incoming field paperwork for accuracy and detail prior to creating transaction in system.
• Create daily transactions for Rental Contracts and Tickets in asset tracking system for all revenue (including rental equipment, service, transportation, 3rd party chargebacks, etc.)
• Ensure clean hand off to Billing Coordinators for timely and accurate billing to customers.
• Create daily purchase orders for operations and weekly follow up on incomplete PO's.
• Assist with transportation quotes for Sales and Operations.
• Maintain asset inventory accuracy and integrity within NAV.
• Requires on call, after hours and weekend work.

Requirements

• Bachelor's degree or related field experience is preferred.
• Strong system knowledge and experience, with an emphasis on data input and auditing.
• Operations experience with field to office processes is preferred.
• 5+ years of demonstrated process management, partnership with IT to deliver business solutions, and the ability to understand operational and financial support systems is required.
• Ability to deal with stressful situations effectively and come to workable solutions effectively.
• Excellent analytical and problem-solving skills are required.
• Strong business acumen with excellent interpersonal and communication skills with all levels of the organization.
• Strong planning and organizational skills.
• Strong customer service attitude.
• Proficiency in MS Office Suite is required, SyteLine and NAV experience a plus.
• Ability and willingness to travel occasionally.