This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Army and Air Force Exchange Service - Fort Wainwright, AK
posted 14 days ago
About the position
As a Food Service Foreman, you will lead a team of passionate and knowledgeable Food Service Workers who strive to exceed customer expectations by focusing on extraordinary customer experiences. You are responsible for understanding sales goals, planning, and executing daily/weekly workloads to deliver on department and store sales goals as well as customer engagement. You will create schedules that aligns with customer and business needs and lead a culture of accountability through clear expectations and performance management on critical service and engagement behaviors. You will quickly respond to and deescalate negative customer experiences and ensure that your team understands and is empowered to make things right for the best customers in the world.
Responsibilities
- Lead a team of Food Service Workers to exceed customer expectations.
- Understand sales goals and plan daily/weekly workloads accordingly.
- Create schedules that align with customer and business needs.
- Promote a culture of accountability through clear expectations and performance management.
- Respond to and deescalate negative customer experiences.
- Empower team members to resolve customer issues effectively.
Requirements
- Experience in food service or a related field.
- Strong leadership and team management skills.
- Ability to understand and analyze sales goals.
- Excellent customer service skills.
Nice-to-haves
- Experience in a retail or food service environment.
- Knowledge of performance management techniques.
Benefits
- Flexible scheduling
- Medical insurance
- Dental insurance
- Life insurance
- Disability insurance
- Vacation/sick leave
- 401K plan
