About the position
Gaston County Police Department Communications (911) is overseen by an Assistant Chief and is under the command of a Captain. Communications (911) provides 24-hour coverage of emergency 911 calls and radio transmissions. The Unit is charged with maintaining and operating the computer-aided dispatch system for police, fire and medical calls, as well as receiving both emergency and non-emergency calls for service.
Responsibilities
- Receives, evaluates and processes calls from the public for emergency services; dispatches emergency County Police and County Emergency Medical Services personnel; dispatches designated municipal and volunteer fire and rescue personnel as well as certain local government law enforcement personnel.
- Utilizes radios, telephones, alarm systems, pagers, recording devices and computer terminals in the receipt, entry, and transmission of information; operates National Crime Information Center (NCIC) & Crime Information Network terminals to make inquiries and enter data.
- Completes various forms and reports as required concerning shift operations or in the handling of calls received or dispatched.
Requirements
- Graduation from an accredited high school or GED equivalency.
- Must be at least 18 years of age.
- Must be a US citizen and meet authorizations set forth by the Department of Criminal Information for certification.
- Must be able to become and remain certified by the NC Dept. of Crime Information, a Medical Priority Emergency Medical Dispatcher, and CPR certified through the American Red Cross.
- Sufficient visual acuity and color perception to read and interpret multiple computer monitor displays.
- Demonstrate sufficient range of motion, dexterity and hand-eye coordination to efficiently operate multiple keyboards and CRT workstations.
- Clear, concise speaking voice for transmission over the radio, good communications and computer skills.
- Ability to hear and comprehend both telephone callers and radio voice communications.
Nice-to-haves
- Bilingual candidates are encouraged to apply.
Benefits
- Candidates are subject to a 12 month probationary period.
- Final candidates selected must undergo a thorough criminal history background investigation; pass a drug screening test, audiogram test, visual test, medical physical, psychological and polygraph test prior to employment.
