Ripken Baseball - Pigeon Forge, TN
posted about 1 month ago
Full-time - Intern
Pigeon Forge, TN
About the position
The Business Operations Internship at the Ripken Experience in Pigeon Forge, TN, is a paid opportunity designed for college students or recent graduates to gain practical experience in business operations during summer tournament events. The internship runs from mid-May 2025 to mid-August 2025, focusing on assisting with various operational tasks to ensure successful tournament execution while providing exceptional customer service.
Responsibilities
- Assist with the organization of VIP Suites and Chair/Wagon Rental program.
- Work directly under Team Coordinators, assisting with rosters, welcome packets, and paperwork before each tournament.
- Coordinate team gift distribution and assist Full-Time Staff with inventory count each week.
- Serve as a customer service representative to coaches/spectators during the event, answering questions related to their tournament.
- Work directly with front office personnel to successfully execute all week-long tournaments.
- Assist Food and Beverage Manager, Facilities Manager, and Retail Coordinator as needed.
- Work in a fast-paced environment on Sundays during check-in, opening ceremonies, and skills competitions.
- Convey professionalism while providing extraordinary customer service.
- Emulate a positive environment with peers and full-time staff.
- Absorb training and demonstrate initiative to uphold the values of the Ripken brand.
- Work with staff to achieve objectives effectively and efficiently.
Requirements
- College student seeking credit or recent college graduate seeking work experience.
- Prior experience in a customer service environment.
- Outgoing and friendly personality with strong initiative and high energy.
- Excellent communication skills.
- Strong detail-orientation with problem-solving ability.
- Ability to multi-task and manage time efficiently.
- Commitment to work long hours, including weekends, depending on business needs.
- Positive leadership and customer service skills.
- Ability to work in a team environment with a strong work ethic and positive attitude.
- Reliable transportation.
Benefits
- Paid internship with potential college credit.
- Hands-on experience in business operations and event management.
