This job is closed
We regret to inform you that the job you were interested in has been closed. Although this specific position is no longer available, we encourage you to continue exploring other opportunities on our job board.
Albertsons - Flower Mound, TX
posted about 1 month ago
Full-time - Mid Level
Flower Mound, TX
Food and Beverage Retailers
About the position
The Floral Manager is responsible for ensuring exceptional customer service and maintaining a high-quality floral department. This role involves overseeing the preparation and presentation of floral products, managing inventory, and leading a team to meet customer needs and sales goals. The Floral Manager plays a key role in product selection, training staff, and ensuring compliance with company standards and procedures.
Responsibilities
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
- Assists customers by making product suggestions and engaging in suggestive selling techniques.
- Answers and responds to incoming calls appropriately and resolves customer complaints as needed.
- Takes special orders from customers by telephone or in person.
- Orders balloons, helium tanks, plants, flowers, and related merchandise, ensuring product freshness and selection.
- Plans daily operations and monitors production processes following company procedures.
- Upgrades plants, makes bows, inflates balloons, and prepares bouquets according to company standards.
- Trains employees on store policies, sales, and record-keeping procedures.
- Monitors employee productivity and evaluates overall performance.
- Prepares sales and inventory reports and conducts physical inventory every 4 weeks.
Requirements
- Strong communication and interpersonal skills.
- Basic knowledge of perishability and seasonality of products.
- Understanding of overall company practices and Floral Department policies and procedures.
- Ability to frequently reach, lift, and maneuver objects up to approximately 40 lbs.
- Manual dexterity and good eye-hand coordination.
- Knowledge of basic mathematics and weights and measures.
Nice-to-haves
- Experience in floral design and preparation.
- Knowledge of customer service best practices.
- Familiarity with inventory management systems.
Benefits
- Health insurance coverage.
- Paid time off for holidays and vacations.
- Employee discounts on store products.
